919-789-0522Admin
Ivy & Oak Property Management

Resident help

Tell us what’s wrong and it goes on the record with a ticket number, so it can be tracked, assigned, and chased until it’s done.

Fire, gas, or danger to anyone: call 911 first

A fire, a gas smell, a medical emergency, or anything threatening someone’s safety goes to 911, not to us. Once everyone is safe, come back and file a request here so the damage and the repair are documented.

Prefer to talk? 919-789-0522

Support request form

One of the two is enough. An email address means we can send you your ticket number.

Where in the home, when it started, and anything you have already tried. Detail here saves a phone call later.

We use this only to handle your request. Privacy policy.

What happens next

  1. You get a ticket number

    Straight away, on screen and by email if you gave us one. That number is how both of us refer to this from here on.

  2. It lands in a queue, not an inbox

    Requests are sorted by how urgent they are, and urgent property problems are flagged the moment they arrive. Someone here takes ownership of it and it stays on the list until it’s closed.

  3. You can still call

    Quote your ticket number when you do and whoever picks up can see everything you already told us, so you are not starting over.

Rent, lease documents, and payments

Those live in the resident portal, where your lease and payment history are. Use this form for questions about them, and the portal to actually pay or to look something up.

Back to the resident hub